Change and COO, ING
Marije Lely is an experienced Change and COO leader within ING, a global bank with a strong European base serving around 38.4 million customers, corporate clients and financial institutions in over 40 countries. ING's purpose is to empower people to stay a step ahead in life and in business. She has wide experience within ING where she was in charge of start-ups, mergers and large scale transformations where realizing great customer experience is key. In her recent role as Director Business Lending she developed and launched the innovative digital lending proposition and implemented the omni-channel strategy. Marije had a leading role in ING’s agile transformation responding to rapidly changing customer expectations.